Are aging claims slowing down your cash flow? Unpaid or delayed claims can create unnecessary stress and impact the financial health of your practice. The good news? Simple workflow improvements can drastically reduce claim denials and speed up payments.

Here’s how to keep your revenue cycle running smoothly:

1. Accuracy Starts at the Front Desk

•   Ensure correct insurance payer ID, address, policyholder details, and patient status are entered at check-in.
• Errors in this step = claim rejections and unnecessary delays.

2. Submit Claims with All Required Attachments

• Attach X-rays, perio charts, narratives, missing teeth lists, and prosthetic history when required.
• Missing documents can trigger additional information requests, delaying payments.

3. Work Rejected Claims Daily

• Review your daily rejected claims report from the clearinghouse and correct errors immediately.
• Don’t wait for formal denials—resubmit corrected claims right away.

4. Post All Insurance Payments Promptly

• Enter EFT and check payments as soon as they arrive.
• Delayed posting skews aging reports, making it look like claims are still outstanding.

The result? Fewer Delays, Faster Payments!

By making these small adjustments, your practice will:

• Reduce aging claims

• Increase cash flow

Eliminate unnecessary administrative headaches

Want to ensure your claims process is optimized for success? We can help!

The new CDT 2025 codes are here, and staying compliant with these updates is crucial for smooth dental billing and claims processing. Using outdated or incorrect codes can lead to delayed or denied claims, creating unnecessary complications for your practice. Partnering with a dental billing company like ours ensures that all submissions are accurate, up-to-date, and fully compliant with the latest standards.

Our team is always ahead of industry changes, using only the most current codes and following all new insurance guidelines. We meticulously prepare claims with the correct attachments and narratives, ensuring they are processed efficiently and without errors. Trust us to keep your billing seamless and hassle-free while you focus on delivering excellent patient care. Stay compliant and maximize your practice's revenue with our expert support

Running a successful dental practice requires more than providing exceptional patient care. Behind the scenes, managing administrative tasks like dental billing can become a time-consuming and overwhelming process. For many dental practices, outsourcing dental billing has emerged as a transformative solution to increase efficiency, reduce stress, and maximize revenue. Here’s why outsourcing dental billing is one of the most impactful decisions you can make for your practice.

1. More Time to Focus on Patient Care

When your team is bogged down with billing and insurance claims, it takes valuable time away from what matters most: your patients. Outsourcing dental billing allows your staff to focus on delivering outstanding patient care instead of dealing with complex administrative tasks. This improves patient satisfaction and helps your practice grow by prioritizing what you do best.

2. Expertise in Maximizing Collections

Dental billing requires a deep understanding of insurance policies, coding updates, and claim submission protocols. By outsourcing, you gain access to experienced billing professionals who specialize in navigating these complexities. They ensure claims are submitted accurately and on time, reducing the risk of denials and speeding up reimbursements. The result? A healthier bottom line for your practice.

3. Reduced Overhead Costs

Managing billing in-house often involves hiring additional staff, providing ongoing training, and investing in billing software. These costs add up quickly. Outsourcing eliminates the need for extra employees and technology investments, allowing your practice to save money while enjoying top-notch billing support.

4. Better Compliance and Fewer Errors

Dental billing professionals are up-to-date on industry regulations and coding changes, reducing the risk of errors and compliance issues. This not only protects your practice from potential audits and penalties but also builds trust with your patients by ensuring.

Coordination of benefits (COB) is a complicated part of insurance administration.

Coordination of benefits occurs when a patient is covered by more than one dental benefit plan. When this is the case, various questions arise. In what order should claims be filed? How much will the various plans pay and how much will the patient be responsible to for? Once all parties have paid their respective portion of the bill, what will be the required write-off?

To further complicate the COB issue, patients often have a misconception about the way payments are handled when they are covered by multiple plans. Many patients believe that being covered by more than one plan ensures that their insurance companies will pay the entire dental bill and the patient will not owe anything. When a patient learns that there is a balance to pay, dental staff have to explain why a payment is required. This can be a difficult conversation, especially when the patient firmly believes that the practice should absorb the remaining costs. Thus, it is important to have a proper understanding of coordination of benefits to avoid misconceptions and issues with your patients.

Order of Coverage – The Basics

With COBs, the first step in billing for dental procedures is to determine which plan is the primary plan. While the National Association of Insurance Commissioners (NAIC) has published various guidelines for determining the order of benefits, these guidelines are not law. Each state has the option of creating its own COB laws; however, self-funded plans follow federal law (ERISA), not state law. While most plans follow some version of the NAIC guidelines, there can be many variations for determining the order of benefits.

Despite the many variations you may encounter, here are some basic guidelines that the majority of plans follow. While there are exceptions to these rules, you can generally use the following as a guideline:

• Employee vs. Dependent
•  The plan that covers the patient as an employee (or subscriber) is primary to the plan that covers the patient as a dependent.
• Current Employment vs. Prior Employment
•  The plan that covers the patient as an active employee is primary to the plan that covers the patient as a terminated employee. Note: This typically includes COBRA and retiree coverage.
• Coverage by Multiple Active Employers
• The plan that has covered the employee for the longest period of time is primary.
• Dependent Children
•  For patients with parents who are married or have joint custody, the birthday rule usually applies. This means that the parent whose birthday is earliest in the calendar year (without regard to age) is primary. For children with divorced parents, the court-ordered divorce decree will determine the order of coverage.
• Medical vs. Dental Plan
• When medical benefits are available for treatment performed by a dentist, the medical plan is typically primary to the dental plan.

Dental benefits differ from plan to plan; therefore, it is important that as much information about each plan be learned, especially since those different policies will affect the financial arrangements dentists make with patients. If the benefit criteria are known and related to the patient while the patient is still in the office, a more accurate financial arrangement can be made with the patient, limiting the number of reconsiderations or appeals.

Here are The Trio of Guides which focus on:

• Procedure code bundling, the systematic combining of distinct dental procedures by insurance carriers that results in a reduced benefit for the patient/beneficiary.

• Down-coding, a practice of insurance carriers in which the procedure code has been changed to a less complex and/or lower cost procedure than was reported except where delineated in contract agreements.

• A least expensive alternative treatment clause, more commonly known as the LEAT clause, a type of cost-containment measure used by many insurance carriers when there are multiple viable options of treatment available for a specific condition, and the plan will only pay for the least expensive treatment alternative.

Estimating a patient’s portion is one of the most useful tools available to dentists. By estimating a patient’s portion prior to treatment, it allows more efficient treatment planning for both the provider and patient. Through the estimation of a patient’s portion, you can collect copay and deductibles on the date of service to minimise the chance of having uncollected balances and fees meanwhile the patient can plan accordingly and decide whether they can afford the treatment or not. This will reduce your outstanding account receivables and increase overall office collection.